In this Privacy Policy, 'us' 'we' or 'our' means A.E Smith & D.Z Yeoh (ABN 37 138 198 567) trading as Mita Collective. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. This Privacy Policy applies to the products we provide on our website and our social media channels. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, TikTok or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.
You can contact us for privacy-related questions at info@studiomita.com.au
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postal address and contact details. It may also include financial information, including your credit card information.
1. What personal information do we collect?
We may collect the following types of personal information:
• name;
• mailing or street address;
• email address;
• telephone number and other contact details;
• age or date of birth;
• credit card information;
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information
• details of the products we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and respond to your enquiries;
• any additional information relating to you that you provide to us directly through our website or through other websites or accounts from which you permit us to collect information;
• information you provide to us through customer surveys; or
• any other personal information that may be required in order to facilitate your dealings with us.
2. How do we collect your personal information?
We may collect personal information either directly from you, or from third parties. We may collect this information when you:
• register on our website;
• communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
• interact with our website, services, content and advertising.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
3. Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
• to enable you to purchase our products;
• to interact with you on social media;
• you complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails;
• you participate in events, promotions and giveaways or any request for additional data such as customer surveys;
• you shop with us in one of our physical stores we may use your email in order to send you a digital receipt. We will only do this if it has been requested by or accepted by you;
• you accept our cookies and other tracking technologies on any device you use to interact with us;
• you voluntarily submit your data to us for any reason;
• to operate, protect, improve and optimise our website, products, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
• to consider your employment application.
4. Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about our products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us at info@studiomita.com.au.
5. Google analytics
We may use Google Analytics functions. Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our website. When you log onto our website, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this Privacy Policy.
6. Meta insights
We may use Facebook (META) Insights to track your interaction with our Facebook page Facebook and Instagram page Instagram, this will allow us to track usage and improve the performance of our page. We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer.
7. Web beacons
We may use web beacons (or clear gifs) on our website and in our emails. This means that when we send emails, we can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.
8. To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this Privacy Policy to:
• our employees and related bodies corporate;
• third party suppliers and service providers (including providers for the operation of our website and/or our business or in connection with providing our products to you);
• professional advisers;
• payment systems operators (eg merchants receiving card payments);
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
9. Disclosure of personal information outside Australia
We may disclose personal information outside of Australia. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
10. Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
11. Security
We may hold your personal information in either electronic or hard copy form. We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data.
For example, we:
• limit access to personal information to individuals who need to know;
• do not store your payment details.
12. Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
13. Accessing or correcting your personal information
You can access the personal information we hold about you by emailing us at info@studiomita.com.au. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information, we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
14. Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at info@studiomita.com.au. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
15. Updates to our Privacy Policy
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.
16. Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Privacy Policy Officer
info@studiomita.com.au